WAYS TO SAY IT IN BUSINESS ENGLISH
This is an abridged version of my e-book, 250 Ways to Say It in Business English, which I started compiling when a student asked me for a list of “phrases to say” in different business situations. He had gone through a few English courses and felt that teachers had always taught him the same functions. “I‟ve learnt how to ask someone toopen a window several times,” he commented, “but no one has told me what to say when I have to give bad news.” 100 Ways to Say it in Business English is for people who want a quick guide on what to say in common situations. Five examples have been written for each function to give readers the opportunity to find the phrase that suits their needs best. All in all, a choice of five hundred phrasesthat, I hope, can help you speak business English more effectively. The full book can be bought at www.words300.com/books for $ 1.99. It includes two hundred and fifty situations, with thirty-three that refer exclusively to telephoning. In total, well over a thousand expressions to help students with their business English.
ABOUT THIS E - BOOK
Copyright by Andrew D. Miles, Barcelona, 2010. Allrights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form without written authorization from the author. You may reach the author at firstname.lastname@example.org, at + 34 934 230 229 or at these websites: www.englishphone.biz – www.words300.com www.barcelonaenglish.com – www.madridenglish.net
100 Ways to Say It in Business EnglishCopyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz
LIST OF CONTENTS
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24.
Introduce yourself formally Introduce yourself less formally Reply to a formal introduction Reply to an informal introduction Introduce yourself before aspeech Introduce people to the public Say hello
STARTING A SPEECH OR MEETING
32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62.
Emphasise on a point Play down a point Slow down a meeting Move the meeting forward
CHANGING TOPI CS
Change topics formally Change topics less formally Change topics informally
INTERRUPTINGSignal the start of a speech Start a meeting Introduce a summary Explain your purpose formally Explain your purpose informally
Interrupt very politely Interrupt politely Interrupt strongly Interrupt very strongly Avoid interruption Allow interruption & DISAGREEING Check for consensus Agree with opinions Disagree partially Disagree strongly Disagree less strongly Disagreepolitely Soften disagreement
Present the first item Present the next item Present evidence formally Present evidence less formally Present data in order Present apparently contrasting data
Ask for information Ask for evidence Ask for additional information Ask for further details Ask about meals Ask how to contact
25.26. 27. 28. 29. 30. 31.
Correct misunderstanding Correct what‟s wrong
CONDUCTING A MEETING
Keep a meeting in order Keep a meeting in track Come back to a topic Postpone an issue Focus on the main issue
Give instructions – start Give instructions – continue Give instructions – finish GOOD & BAD NEWS Introduce good news Introduce bad news formally Introduce bad news informally Expresscondolence COMPLAINTS & CERTAINTY Complain strongly Complain less strongly Reply to complaint
100 Ways to Say It in Business English Copyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz
63. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82.
Express something sure Express something probable...