I Introduction

An active sector

The turnover of the tourism in the United Kingdom is realized for half by the hotel business restoration. Benefiting from the strong attraction power exercised by our country all over the world, the CHRD (Cafes, Hotels, Restaurants, Discotheques) is the 4th national employer after those of the business, the BTP and the transport.

A shortage of hand of work

According to the UMIH (Union of the Professions by the Hotel and catering industry), the CHRD employs 85 000 persons. Every year, between 15 000 and 25 000 jobs only are created for a need of 200 000 post offices; there is a real shortage for the recruiters owed to a lack of adequacy between the offer and the demand of hand of work. The profession undergoes of more a very strong to turnover because the employees do not find satisfaction in their jobs.

A seasonal demand

The hiring is even more important during the tourist seasons because of the important increase of the activity. The summer, for example, it is necessary to strengthen the teams for some months, so, 28 % of the employees in CHRD are seasonal workers. The offers of extras progress then strongly, the most looked for employees being the waiters and the clerks of kitchen.
This lack of hand of work would mainly be due to the difficulty of the profession.

A negative image of the profession

to mitigate the difficulties of recruitment and the turnover of the staff it is above all necessary to change certain working conditions of the profession (seasonality, hourly constraints, misses valuation) to improve its image.

Immigration indienne, polonaise

2 - Causes and consequences of the turnover

2.1 - The causes of the turnover

It is necessary to note first of all that there is an evolution in the glance carried(worn) by the employees in their work which the employers have to take into account.
Within the framework of their professional life, the young people wish to be recognized,