Information technology and system at shinsey bank (cas study)
458 mots
2 pages
INFORMATION TECHNOLOGY AND INNOVATION ATPage 1
OVERVIEW
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OUTLINE
OVERVIEW CONTEXT AND PROBLEMATIC THE OLD IT SYSTEM THE NEW IT SYSTEM RESULTS SUM UP
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context & problematic
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CONTEXT
The collapse of LCTB. The acquisition of the Bank by Ripplewood and the birth of « SHINSEI » with Yashiro as CEO. Less presence in retail banking . The substitution of mainframes by serves.
PROBLEMATIC
The proposition of establishing a new CRM system is to be considered since there is a huge necessity of innovation and investment in technology infrastructure for more competitivity and attraction!
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the old it system
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PROBLEMS WITH THE OLD IT SYSTEM
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Business hours ended at 3 pm. No ATM outside of business hours+ fees for ATM. No internet banking. Long lead times for new account openings.
The system used at the old LCTB is useless. Mainframes were overloaded with no spare capacity. Maintenance costs were very high due to locked in contracts with vendors. Operational processes were inefficient+ repetitive paper tails. Etc.
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It is unbearable for people manage their money in Japan
to
Yashiro and Dvivedi had to offer an alternative, to offer something extra to convince customers into switching from other banks.
Establish a new CRM service model and system
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THE NEW IT SYSTEM
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Yashiro and Dvivedi adopted a radical and an accelerated approach. This approach is based on 5 basic guidlines, to eliminate waste and unecessary work for more efficiency: 12345SPEED COST CAPABILITY FLEXIBILITY SAFETY
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In an outsourcing work approach, DVIVEDI engaged indian firms (its partners) to handle parts of SHINSEI’s IT. Work was divided into small parts to remove dependency that slowed the work. Old systems maintenance separate from the new one. was kept
Rejection of traditionnal requirement documents and engagement were