Information technology and system at shinsey bank (cas study)

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INFORMATION TECHNOLOGY AND INNOVATION AT

Page 1

OVERVIEW

Page 2

OUTLINE
      OVERVIEW CONTEXT AND PROBLEMATIC THE OLD IT SYSTEM THE NEW IT SYSTEM RESULTS SUM UP

Page 3 context & problematic

Page 4

CONTEXT
 The collapse of LCTB.  The acquisition of the Bank by Ripplewood and the birth of « SHINSEI » with Yashiro as CEO.  Less presence in retail banking . The substitution of mainframes by serves.

PROBLEMATIC
The proposition of establishing a new CRM system is to be considered since there is a huge necessity of innovation and investment in technologyinfrastructure for more competitivity and attraction!

Page 5

 the old it system

Page 6

PROBLEMS WITH THE OLD IT SYSTEM
    …

Business hours ended at 3 pm. No ATM outside ofbusiness hours+ fees for ATM. No internet banking. Long lead times for new account openings.

 The system used at the old LCTB is useless.  Mainframes were overloaded with no spare capacity. Maintenance costs were very high due to locked in contracts with vendors.  Operational processes were inefficient+ repetitive paper tails. Etc.

Page 7

It is unbearable for people manage their moneyin Japan

to

Yashiro and Dvivedi had to offer an alternative, to offer something extra to convince customers into switching from other banks.

Establish a new CRM service model and system
Page8

THE NEW IT SYSTEM

Page 9

Yashiro and Dvivedi adopted a radical and an accelerated approach. This approach is based on 5 basic guidlines, to eliminate waste and unecessary work for moreefficiency: 12345SPEED COST CAPABILITY FLEXIBILITY SAFETY

Page 10

 In an outsourcing work approach, DVIVEDI engaged indian firms (its partners) to handle parts of SHINSEI’s IT.  Work wasdivided into small parts to remove dependency that slowed the work.  Old systems maintenance separate from the new one. was kept

 Rejection of traditionnal requirement documents and engagement...
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