Integrated Management System Manual
ISO 9001:2000 and 14001:2004
Products. Process. Results.
Table of Contents
Introduction to Ditech Networks Purpose & Scope Responsibility References, Documents, & Forms Terms & Definitions An Integrated Management System Management Responsibility & Review Planning & Resource Management Documents & Records Customer FocusProduct Design Development QMS Supporting Elements EMS Key Elements Measurement, Data Analysis, & Audits Continual Improvement Integrated Management System Map Organizational Relationships Current ISO 9001:2000 Certificate Current ISO 14001:2004 Certificate Page 2 Page 3 Page 3 Page 3 Page 3 Page 4 Page 5 Page 5 Page 6 Page 6 Page 7 Page 8 Page 8 Page 9 Page 9 Appendix A Appendix B Appendix C1Appendix C2
240-0000-01 Rev C
Ditech Networks Inc Printed Copy is Uncontrolled
Page 1 of 9 E03443, 12/10/06
Ditech Networks is a global telecommunications equipment supplier for communications networks. Ditech's voice processing products serve the needs of mobile and wire-line operators for circuit and packet-based networks. Our high-capacity voice enhancement and echo cancellersolutions enable service providers to deliver consistently clear voice communications to their customers worldwide. Ditech’s VoIP products combine packet voice processing and security to enable carriers to deploy end-to-end VoIP services across network security boundaries without network re-architecting. Ditech designs and develops some of the highest capacity, greatest density and lowest power usagesystems available. Our products are an integral part of many of the world’s largest and most successful voice networks. We are solely focused on supplying network operators with systems that set new standards for clarity in voice communications. The results of this focus are an unparalleled knowledge of the voice market and a widely recognized obsession with customer satisfaction demonstrated in ourcommitment to deliver value. Headquartered in Mountain View, California, Ditech Networks has been serving the needs of telecommunications service providers for 20 years, and in that time, our echo cancellation and voice quality improvement products have been deployed on 6 continents in more than 34 countries on over 7 million voice channels (DS0s) and our VoIP border services platforms have beendeployed by more than 100 customers worldwide. Whether landline or mobile, circuit or packet, Ditech’s developments are improving the way the world communicates. Ditech (DITC) is listed on the Nasdaq National Market. (web site: www.ditechnetworks.com)
240-0000-01 Rev C
Ditech Networks, Inc. Printed Copy is Uncontrolled
Page 2 of 9 E03443, 12/10/06
Purpose & Scope
1.1.Integrated System Manual: This manual describes Ditech’s integrated Quality and Environmental Management System (QMS / EMS). It includes Ditech’s Quality System policy and describes how it is implemented and sustained throughout the organization. The systems core elements are described with references to the key organizational procedures. Purpose: The purpose of Ditech’s integrated Quality andEnvironmental Management System is to ensure product and service quality continue to meet the highest standards demanded by the organization and expected by its customers; and to ensure Ditech’s products, process, and services are carried out in an environmentally responsible and protective manner. Scope: The scope of Ditech’s activities includes the design, manufacture, marketing, sales, and service oftelecommunications equipment for voice and data networks. Ditech’s corporate headquarters is Mountain View, California.
2.1. Organizational Responsibility: Functional responsibilities and interrelationships are defined through organizational charts, job descriptions, corporate policies, and key system procedures. Functional managers are responsible for ensure...