Iso 9001 arabic version

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‫أ و ٨٠٠٢:١٠٠٩ )‬

‫‪PDF‬‬ ‫ﺕ‬ ‫أو اءة ه ا ا‬ ‫ز‬ ‫‪ Adobe‬ﻥ‬ ‫ﺱ ﺱ ﺕ ﺥ‬ ‫.‬ ‫ه اا‬ ‫ت ﺥ لا ﺱ ا .و ﺕ‬ ‫و إدﺥ ل ا‬ ‫و ﺕ‬ ‫‪ .Adobe‬ا ﻥ ا‬ ‫ﺡ قﺱ ﺱ ﺕ ﺥ‬ ‫ي‬

‫آ‬ ‫)‪(PDF‬‬ ‫يه اا‬ ‫ا ﺥ‬ ‫زﺕ‬ ‫و‬ ‫ما‬ ‫ﺕ‬ ‫اف‬ ‫ا ا‬ ‫ص ه ا ا ن.‬ ‫أي ا ام‬ ‫ا دوب ‪.Adobe‬‬ ‫آ أﻥ‬ ‫ﺕ ر‬ ‫‪ Adobe‬ه‬ ‫ه اا‬ ‫م‬ ‫وأو‬ ‫ا‬ ‫إ دا ا ا‬ ‫ءم‬ ‫‪PDF‬‬ ‫و، ﺡ ﺡ وث أي‬ ‫أدﻥ .‬ ‫ﺕ‬

‫ا ز‬ ‫ء‬ ‫اان‬

‫ا‬

‫. ﺕ اﺥ ر أ‬ ‫وﺙ ا‬ ‫تا‬ ‫ا‬ ‫ﺱ ام ا ت ا‬ ‫ﺱ‬ ‫نآ نا‬ ‫آ ة‬ ‫وإﺥ ره‬ ‫ﻥ ا‬ ‫ﺝ ا ﺕ ل‬ ‫ده ا ا‬

‫ا‬ ‫ا‬

‫وا‬ ‫وﻥ أو‬ ‫ﺱ اء ا‬ ‫أدﻥ أو‬ ‫أو وﺱ‬ ‫اﻥ ا‬ ‫ام ي‬ ‫و‬ ‫ف إ دة ا ﻥ ج أو ا ﺱ‬ ‫ا‬ ‫إ‬ ‫آ‬ ‫ﺕ‬ ‫ز ي‬ ‫ذ و‬ ‫ل‬ ‫وذ دون ا‬ ‫د‬ ‫و‬

‫ا‬

‫آ ا ق‬ ‫أو و‬ ‫ا‬ ‫.‬ ‫ا و دو ا‬ ‫و‬ ‫ا‬ ‫وا‬ ‫ﺡ قا‬ ‫٠٢‬ ‫ي ٦٥-ﺱ اﺕ -١١٢١ ﺝ‬ ‫ﺹ وق‬ ‫ﺕ ن: ١١١٠٩٤٧٢٢١٤+‬ ‫آ : ٧٤٩٠٩٤٧٢٢١٤+‬ ‫وﻥ :‪copyright@Iso.org‬‬ ‫ا‬ ‫ا‬ ‫ا‬ ‫وﻥ : ‪www.Iso.org‬‬ ‫ا‬ ‫ﺱ‬ ‫ﺕ ا‬

‫‪ii‬‬

‫ق‬

‫ا‬

‫© أ و ٨٠٠٢ -‬

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‫أ و ٨٠٠٢:١٠٠٩ )‬

‫ــ ت‬ ‫........................................................................................................................................................... ‪v‬‬‫........................................................................................................................................................ ‪vi‬‬ ‫.................................................................................................................................................. ‪vi‬‬ ‫........................................................................................................................................ ‪vi‬‬

‫ا‬‫.......................................................................................................................... ‪viii‬‬ ‫١- ا ل ......................................................................................................................................................... ١‬ ‫١-١ م........................................................................................................................................................... ١‬ ‫...................................................................................................................................................... ١‬ ‫١-٢ ا‬ ‫٢ - ا ﺝ ا ﺱ .............................................................................................................................................. ١‬ ‫٣- ا رات وا ر......................................................................................................................................... ١‬ ‫٤- ﻥ م إدارة ا دة ............................................................................................................................................ ٢‬‫............................................................................................................................................... ٢‬ ‫ت‬ ‫٤-١‬ ‫ت ا ﺙ .......................................................................................................................................... ٢‬ ‫٤-٢‬ ‫م .................................................................................................................................................. ٢‬ ‫٤-٢-١‬ ‫٤-٢-٢ د ا دة.......................................................................................................................................... ٣‬ ‫ا ﺙ ﺉ ........................................................................................................................................ ٣‬ ‫٤-٢-٣‬ ‫٤-٢-٤‬ ‫ت...................................................................................................................................... ٤‬ ‫ا‬ ‫و ا دارة............................................................................................................................................... ٤‬ ‫٥-‬ ‫٥-١ ا ام ا دارة ............................................................................................................................................... ٤‬ ‫ا ن...
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