MANAGING PROJECTS WELL

Managing Projects Well
Stephen A. Bender

ELSEVIER
BWERWORTH HEINEMANN

AMSTERDAM BOSTON HEIDELBERG PARIS SAN DIEGO SAN FRANCISCO

LONDON NEWYORK SINGAPORE SYDNEY

OXFORD TOKYO

Elsevier Butterworth-Heinemann Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington. MA 01803 First published 1997 Reprinted 1999,2004 (twice) Copyright 0 1997, Elsevier Ltd. All rights reserved. No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyrightpesigns and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England WIT 4LP. Applications for the copyright holder’s written permission to reproduce any part of this publication should be addressed to the publisher. Permissions may be sought directly from Elsevier’s Science and Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830; fax: (+44) 1865 853333: e-mail: permissions@elsevier.co.uk.You may also complete your request on-line via the Elsevier homepage (http://www.elsevier.com), by selecting ‘Customer Support’ and then ‘Obtaining Permissions’.

British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library
ISBN 0 7506 4631 4

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Preface
This intensive look at project management teaches people what they need to know to lead or be members of a project team. This highly unusual treatment discusses the real world of projects. Perhaps it should be subtitled ‘what they don’t