Outsourcing in India: advantages

1. Large and educated workforce

* Call centers in India have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India will continue to have a well-educated and large workforce, because India has an ever-increasing number of college graduates and a large number of successful training industries. These factors ensure that India’s resources will keep increasing year after year. * India has the largest English-speaking population after the USA. India’s large and well-educated workforce has been one of India’s main advantages over other countries. * India’s large manpower is willing to work for a lesser price. In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, manpower is available at a fraction of the cost overseas. Initial investment in infrastructure and training can be expensive and make one believe that the promise of cost reduction is false. However, there will be savings and the fact that several global giants continue to set up call centers in India is proof of this.

3. Time Zone Advantages

More and more global organizations have been outsourcing call centers to India, because of India’s time zone advantages.

* India’s twelve hour time difference enables global organizations to provide their customers with 24x7x365 days services. By taking advantage of India’s time difference, companies in the U.S have been able to ensure that their customers receive round-the-clock customer support.

Get the India Advantage!
5. Latest Technology and High-end Infrastructure * Call centers in India employ the use of the latest technology, the best software and high-end infrastructure to provide high-quality customer support services. India has the largest number of state-of-the-art call centers in the world. * India has also experienced privatization and reduction in the tariff of internet