Stress management

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  • Publié le : 7 décembre 2010
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Managing Stress at Work
        
Work Related Stress
The Health & Safety Executive defines stress as ‘the adverse reaction a person has to excessive pressure or other types of demands placed upon them’. This makes a distinction between ‘pressure’, which can be a positive state if managed correctly, and ‘stress’ which can be detrimental to health.
Organisational arrangements
Staffshouldwork in a safe environment with safe systems of work
* by providing a workplace free from harassment and victimisation;
* by developing sound management practice based on equality of treatment;
* by providing a framework of employment, health, safety and security policies and systems to support managers and staff  in minimising the risk of work-related stress;
* by effectiveworkload allocation and feedback on performance;
* by ensuring good communication;
* by providing information and training to enable staff to develop their skills and maximise their contribution to the success of the company;
* By providing appropriate employee support services.
2.2 Manager’s responsibility
It is essential that managers have an active role in facilitating and supportingstaff to do their job effectively and to contribute to the success of the department. In order to minimise the risk of work-related stress, managers must:
* Ensure good communication particularly where there are organisational and procedural changes;
* ensure jobs are designed to avoid conflicting demands and that expectations and the job role are clear;
* ensure  staff are fully trainedto undertake the demands of their job and are able to contribute to decisions about how the job is done;
* ensure there are regular opportunities for feedback on performance e.g. regular ‘one to one’ meetings and team meetings;
* identify or respond to issues of concern promptly and seek constructive solutions;
* make use of the support and training resources available;
* ensurestaff are provided with meaningful training and developmental opportunities;
* ensure that bullying and harassment is not tolerated;
* be aware of signs of problems and offer additional support to a member of staff who is experiencing stress outside work e.g. bereavement or separation;
* comply with employment policies and policies on health, safety and security;
* seek appropriateadvice and support at an early stage if difficulties arise.
2.3 Employee Responsibilities
It is essential that staff have an active role in contributing to their own development and the success of the department by using the resources available to carry out their role effectively. In order to minimise the risk of work-related stress, staff must:
* Ensure good communication with colleaguesand their manager;
* support colleagues by providing appropriate information and by sharing knowledge and resources where appropriate;
* engage in discussion about their performance and act on feedback;
* raise issues of concern at an early stage and seek constructive solutions;
* make use of the support and training resources available;
* ensure that bullying and harassment isnot tolerated;
* comply employment policies and policies on health, safety and security;
* seek appropriate advice and support at an early stage if difficulties arise.

3 Risk Assessment and Risk Management
All staff may experience periods of pressure at work, and short periods of pressure are not necessarily of concern. It is the risk from sustained and / or excessive pressure, withoutthe opportunity to recover, that needs to be assessed and measures put in place to control the risk of adverse effects.
The Health and Safety Executive has identified six key ‘Management Standards’ that represent a set of conditions that reflect high levels of health, well being and organisational performance. The ‘Management Standards’ provide a practical framework that organisations can use...
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