ISKM Case Study : Miguel

1. A KM system (KMS) is based on 3 main components: people, processes and technologies.
1. a) what are the different kinds of actors in this story (people component) ?
1.b) describe the capitalization process used in this story (process component) ?

« Knowledge Management Systems (KMS) enable organizations to better manage processes for capturing and applying knowledge and expertise. These systems collect all relevant knowledge and expertise in the firm, and make it available wherever and whenever it is needed to improve business process and management decisions. They also link the firm to external sources of knowledge.”
Essentials of Management Information Systems, 9th edition, Laudon, Laudon, Parsons, Chapter 2, p.79

The different actors:
Miguel Novice – IT specialist and a former Skema student, He has to organize a party in order to discuss a potential project involving the Proje brothers.
Pablo senior is his friend and colleague, currently involved with a large community - the former Skema students’ association. Pablo is more experienced than Miguel and has developed a large network on a local and global level. They both work together in Cityville.
Ronaldo and Ronadinho Proje are experienced project managers that might propose a collaboration to Miguel regarding a new project.
Marc Expert is a project management expert and a contact of Pablo Senior. Miguel may benefit from his advices in Event Management.
Thanks to Pablo’s networking with a large number of contacts, he thus can offer to Miguel some help quite often. For the upcoming event Miguel has to show his organizational abilities in Event Management and to gather more information about the project he has in mind. Pablo is also the one who can provide an introduction with Marc Expert.
The important processes implemented for Miguels’s success are: * Networking and contact between various actors * Collaboration between experts * Frequent information