19, St James Road, Shepshed, Loughborough, Leicestershire, LE12 9JB
Mobile: 07772326611 email@example.com
Full Clean UK DrivingLicence
I am a very confident person who isn't afraid to speak up or ask questions, loves interacting with new people and helping where possible..
I have strong team working andcommunication skills.
I feel that with my desire to succeed along with my commitment and willingness to learn I can achieve any goals set to me.
2005-2006 Loughborough College
GNVQ2 – Business Management Secretarial Studies
• Customer services / client satisfaction
• Health and Safety and Hygiene modules/training
• Business management course2004-2005 Loughborough College
National Diploma computer studies
• Microsoft package training
• Creating web pages, queries, rules, using html & excel
• History of the computer andits components
2002-2004 Shepshed Community College
• English Language & Literature - B
• Maths - D
• Media Studies - C
• IT Communications - BB
• IT Studies - AWork Experience
2008 – present
Import Freight Agent
• Monitoring the process of shipping and delivery from specific countries to there destination in the UK via in housesystems and tracking websites.
• Handling customer complaints and queries, escalating if necessary to higher management.
• Running the company complaints website and updating daily withanswers and solutions to problems.
• Working under pressure in busy environments
• Arranging account payments, via card or cheque.
• Creating external and internal invoices.2007-2008
• Sending parcels, documents and freight to various manufactures and cosmetic
retailers via air freight, sea freight and road freight....