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Capstone Research

How Information and Communication Technologies (ICTs) can improve the effectiveness of HR practices
The case: Electronic Human Resources (e-HR)

Obaira Afifi

SSC 4302
Capstone for HRD

Supervisor: Dr. Karim Moustaghfir
Second Reader: Dr. Duncan Rinehart

Spring 2008

Table of Content
I.Abstract Error! Bookmark not defined.
II. Executive Summary : 5
III.Introduction 7
IV. Literature review: 9
V. Methodology: 17
1. Approach : 17
2. Interviews and focus group: 18
3. Time Frame: 21
VI. Findings : 21
1. Problems highlighted within the old HR system: 22
2. e-HR vs. HR practices : 23
3. e-HR vs. Employees : 26
4. Different HR software’s : 29
5. Types of Clients: 31
VII.Discussion: 33
1.Types of clients: 33
2. Comparison between the oldsystem and the new system: 34
3. E-HR vs. employees: 34
4. E-HR vs. HR practices: 35
VIII. Recommendation: 37
IX. Conclusion: 39
X. Future Research 39
XI. Limitation of the research: 38
XII. Bibliography: 40
XIII. Appendices: 42
Apendix 1 : ARINSO Interview questions: 42
Appendix 2 :CNSS Interview questions 43
Appendix 3 :Focus Group Questions 44

Table of Figures
Table 1: Methodology20
Table 2: Time Frame 21
Table 3: Employee Self Service (ESS) 27
Table 4: Manager Self Service (MSS) 27

Acronym used
ICT : Information and Communication Technology
IT : Information Technology
IC : Information and Communication
HR : Human Resources
e-HR : Electronic Human Resources
HRD : Human Resources Development
ERP : Enterprise Resources Planning
ESS : Employee Self ServiceMSS : Manager Self Service
CNSS : Caisse National de Securité Social

I. Abstract
Almost all organizations are suddenly interested in implementing Information and Communication Technologies (ICTs) and developing the human capacities that will allow them to compete in a networked world. The daily administrative duties within a Human Resources Department (HRD) started changing slowly since theemergence of ICTs within organizations, and this changed also the aspect of how people accomplish work. Now, HR managers are using a new set of solutions made possible by ICT, as well as the whole HR practices have been changed from paper work based to internet work based and this shed light on the possibilities of Electronic Human Resources (e-HR). The main purpose of this research project is tostudy the effects of electronic human resources on human resources practices within organizations and the advantages of a web based technology. As the study aims to explore the effect of e-HR on HR Functions, the case study of la La Caisse National de Securité Social (C.N.S.S.) will be analyzed in order to learn more about the problem under study. Both focus groups and interviews will beconducted to collect valid data in order to verify the research question. The data analysis will reveal that the HR practices have been changed to better since the emergence of
e-HR. This can be demonstrated by the quality of services within HR department provided of CNSS since it improved its performance and simplified the way in which human resources department perform their daily tasks.

II.Executive Summary:

Many studies have shown that ICT has an increasing significance within organizations in today’s business. Large organizations rely mainly on their technological assets in order to face competition. In Morocco, organizations are beginning to recognize that a powerful Human Resources (HR) department has the latent to supply them with viable edge and help them in achievingsuccessful performance. Instead of perceiving the implementation of a software as an expenditure, as they did in the past, many organizations are now beginning to move to the technological era and to view expenses on integrating new applications within their HR department as an investment.
A review of the literature show clearly those ICTs play a vital role in the enhancement of different activities...