Q U A L I T Y S Y S T Y E M S

Integrated Management System Manual
ISO 9001:2000 and 14001:2004

Products. Process. Results.

Table of Contents
Introduction to Ditech Networks Purpose & Scope Responsibility References, Documents, & Forms Terms & Definitions An Integrated Management System Management Responsibility & Review Planning & Resource Management Documents & Records Customer Focus Product Design Development QMS Supporting Elements EMS Key Elements Measurement, Data Analysis, & Audits Continual Improvement Integrated Management System Map Organizational Relationships Current ISO 9001:2000 Certificate Current ISO 14001:2004 Certificate Page 2 Page 3 Page 3 Page 3 Page 3 Page 4 Page 5 Page 5 Page 6 Page 6 Page 7 Page 8 Page 8 Page 9 Page 9 Appendix A Appendix B Appendix C1 Appendix C2

240-0000-01 Rev C

Ditech Networks Inc Printed Copy is Uncontrolled

Page 1 of 9 E03443, 12/10/06

Ditech Networks is a global telecommunications equipment supplier for communications networks. Ditech's voice processing products serve the needs of mobile and wire-line operators for circuit and packet-based networks. Our high-capacity voice enhancement and echo canceller solutions enable service providers to deliver consistently clear voice communications to their customers worldwide. Ditech’s VoIP products combine packet voice processing and security to enable carriers to deploy end-to-end VoIP services across network security boundaries without network re-architecting. Ditech designs and develops some of the highest capacity, greatest density and lowest power usage systems available. Our products are an integral part of many of the world’s largest and most successful voice networks. We are solely focused on supplying network operators with systems that set new standards for clarity in voice communications. The results of this focus are an unparalleled knowledge of the voice market and a widely recognized obsession with customer satisfaction demonstrated in our