Acquisition Spree Leaves Marconi In Need For Knowledge Management

{draw:g} Acquisition Spree Leaves Marconi in Need of Knowledge Management (KM) When Marconi went on a shopping spree and acquired 10 telecommunications companies over a three-year period, it faced a serious challenge: How could the $3 billion manufacturer of telecommunications equipment ensure that its technical support agents knew enough about newly acquired technology to provide quick and accurate answers to customers on the phone? And how could Marconi bring new agents up to speed on