Customer

product. The user-based definition considers that if the customer is satisfied this means that a product has good quality; the manufacturing-based definition relates good quality to product’s conformance to design specifications. Furthermore, there is also the value-based dimension which connects quality to the value provided for the price; therefore, good value is translated into good quality. [1] These dimensions refer to the customers’ view of quality. As far as the manufacturer is concerned

has three ways to make money. The first one is selling recycled plastic to other companies. Our company supplies plastic manufactures with green recycled plastic. Our customers are large plastic consumption firms such as car manufacturers, home supplies or electronic products manufacturers. One of the main advantage for our customers to work with us is to be able to claim that they contribute to sustainable development by using recycled green raw materials to produce their lines of products. The

looking for trends and general industry information. To do that we analysed the existing companies, potential new companies or threat of entry, possible substitutes for products offered, the suppliers and their power towards our products, and the customers (buyer power). The study of these five forces let us analyse the business environment and understand our competitive advantage. By studying the structure and dynamics between these forces, we can discover opportunities for improving our strategies

including relationship marketing, agency theory, partnership theory, and strategic alliance theory. Relationship marketing involves “building solid, long‐term relationships with customers [that] require a concentrated effort on the part of all employees and management to get to know what satisfies the customer and what the customer values” (Barnes, 2001, p. 9). A strategic alliance focuses on relationships between two groups where the two groups become the same entity with common objectives and an accompanying

because the cost of Research and development is high so it is very expensive for new companies to enter the market because of the high start up costs including marketing the new brand. It would also be difficult for a new companies to attract the customers from the competitors if the brand loyalty is high especially if the other companies have a reputation for quality it will be difficult to attract these competitors. However Nokia are not completely safe from new entrants to the market because Apple

morning I was filling documents, I speak to customers on the Phone and I faxed the documents to the office in Tunisia. The afternoon I encode purchase invoices, sales, of many customers. I often write letters to the administration of TVA to receive information. I was doing some photocopying but I don't making transfer of money by bank because it’s not the task of a fiduciaire. I didn’t have the opportunity to use foreign languages because all customers were French. I had to use the French language

sector? (position in it) Are you doing well despite the crisis?- Is the competition rude? Who are your main competitors? | | - Are you settled only on the domestic market or also aboard? (in which countries)- What is your bigger market (where customers are more receptive)- Are you trying to improve your activity in the national market? (opening new store)- Could you tell me the percentage of your turnover make aboard? | | - What kind of product are you currently marketing?(In terms of Home clothes

productivity atteindre ses objectifs : to reach an objective atteindre ses objectifs de vente : to meet sales quota augmenter : to increase, to expand augmenter l’efficacité de : to develop effectiveness in… augmenter la clientèle de 10 % : to expand customer base by 10 % budgéter : to establish a budget chargé de : in charge of concevoir un projet : to conceive a project conception et réalisation d’un produit : to conceive and implement a product conclure une affaire : to sign a deal créer et mettre

or although enter in market which already exist but Virgin changes the market offer for example with Virgin Airways: Airline, integrate additional service on board (spa, hairdressing). So the way to compete is offer new and creative thing to the customer. But, not for earn short profit but let the firm grow. Some companies were dissolved as Virgin Charter, but most of Virgin’s firms survive or make profit as Virgin Mobile. So the aim and objectives of these assignments are to find the internal sources

driver: • Manual transmissions • Automatic transmissions 1. Introduction The car industry must face several major stakes that the car manufacturers must take up: • To make progress in automobile technical specifications and performances, for customers increasingly more demanding (fuel consumption, comfort, performances) • To be able to answer to the always more increasing emissions regulations • To propose attractive prices to be competitive • As well as possible, to use the industrial capacities