Business Performance Improvment

Quality : maximazining custumers satisfaction

I) Six Sigma (3,4 défaut sigma pour 1million)

Leaders must be committed on 2 levels * They must company resources to help the six sigma initiative to succeed * Must commit their time and energy to actively promote the initiative

Are you and your company ready? * Does your company have a clear strategic course? * Are the people in your company ready and willing to accept and react to changes? * How effectively does your company focus on meeting customer expectations? (is the company customers oriented or is the company production oriented ?) * Are you ready to begin measuring the defect levels and yields for each service, product and process? * Are you ready reducing defect rates by at least 50 percent over time? * Are you ready to begin looking at how much you spend in fixing mistake-the cost of poor quality? * Are ready to reduce the cost of poor quality by 25% over time? * Are you ready to reduce your process cycle times by 50% over time?

Requirements * Find out how well your people understand Six Sigma by asking them if they are familiar with any of the following statistical tools : * Check sheet : a list of check-off items for quick and easy collection of data in a simple, standardized format * Histogram : a bar for displaying the frequency of data in subgroups or categories * Brainstorming : a method for getting people to openly exchange ideas for specific problems or opportunities * Process mapping : a graphical view of your process steps for a given situation, showing inputs and outputs and flow * Pareto chart : a bar graph used to break down a problem into the relative contributions of its components, to identify the vital few elements on which you should focus * Run chart : a chart that display any given measurement over a specific time sequence *