| | Good morning. May I help you? | | — | I´d like to rent a car, please. | | — | Okay. Full-size, mid-size or compact? | | — | Full-size, please. What´s the rate? | | — | 78 dollars a day with unlimited mileage. | | — | And I´d like to have insurance just in case. | | — | Is there an additional driver? | | — | No. | | — | If you want full coverage insurance, it will be 8 dollars per day. It includes collision damage waiver and personal accident insurance. | | — | All right. I´ll take it. | | — | Here is our brochure. Err... full-size... OK. Please choose a model in this section. | | — | How about this one? It's not an automatic?!? No. Did you want an automatic? We do have some cars with automatic gears if you'd prefer one. No, no, that's okay. It's just surprising for me. Almost all cars are automatic back home. | | — | All right. And I see that it doesn't have air conditioning? Back in the States all the cars have air conditioning. I guess it never gets hot enough here, huh? Rarely, sometimes in summer. How many days would you like to use it? | | — | Just two days. | | — | May I see your driver´s license and credit card please? | | — | (...)Thank you. Please fill in this form. Can you check this box, and put your initials here, and again here. It' done. I search the Mac Gregor hotel, could you please tell me where i can find it? Of course, it's not far. You have to follow the main road to the town center. At the second roundabout turn right and this is on the left side just after the traffic light. Thank you very much! Here are the key. Bye. Bye |

| — | Welcome to Mac Gregor Hotel. May I help you? | | — | Yes. I´d like a room, please. | | — | Certainly. When for? |