1. Acknowledgements x

Without the school Vatel and especially Madame Knockaert, who was responsible for training, her assistant Madame Serres and Madame Shawish (Maitre de stage), I would have never performed an internship in such an exceptional hotel. For this reason I want to thank them very much for the opportunity to discover Malta and the luxury hotel : The Grand Hotel Excelsior.
The team who welcomed me had made my placement a unique and unforgettable moment. Especially Mr.Grixti Norbert (General manager) for his human qualities, his kindness and the way he treated me like a member of his team, permitted me to open myself during all my training.
Madame Grixti Shirley, human resource manager and all her team showed me the importance of discipline in such an important structure. The way she was anticipating and helping students in every way possible by organizing weekly meetings. That was a precious relationship which permitted me to integrate easier with the team.
Mr. Zammit Robert and his team, who were responsible for the room service, helped me a lot in this new department, which was unknown to me before. They always tried to teach me something new every day and were always giving me good advise. After working one month in this department, I realized that it was the place where I learned the most.
Mr. Paul Bonanno, Noël Vella, the porters, all the front office team and my fellow students, considerably helped me during and after my shift and gave me a great remembrance I won't forget. I want to thank all those people for all what they have done for me.
This internship is a unique moment for me that I will never forget - thank you again very much…

2. List of contents

3. Introduction x

My school Vatel gave me a list of places were I could do my training. On this list was Malta which interested me as a destination that I wanted to visit. I immediately was flabbergasted by the description and the pictures of the Grand Hotel Excelsior.