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Human Resource Management
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Final Exam Semester 1, 2010-2011
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Course responsible: Adel Golli
The final exam aims to know whether students understood the main concepts associated with the management of human resources and how they did use them and put them into practice to answer a business situation.

Section | Marks | Criteria | Theoretical background | 10 | Identify key concepts and explain them. Try to analyze the linkage between concepts. | Issues raised in the case study | 10 | What are the problems raised and to what extend are they linked to theory. How are you presenting your ideas and linking them?. | Solutions, practical perspective and implementation | 20 | What are your practical recommendations and the expected results. How you put into practice your ideas, how you identify key implementation steps and include other stakeholders when assessing the situation. | Strategic approach | 10 | What are the strategic consequences of your solutions and the way you assess them in a wide perspective (including other stakeholders). |

Exercise 1: read the text and then answer the questions below (20 points)
Anglian Water is geographically the largest of the ten regional water companies in the UK, delivering clean drinking water and removing sewage and waste-water from the homes and premises of some 5 million customers. Throughout the 1980s there were growing concerns over the standards and level of service delivery afforded by public sector organisations, and in line with the then government ideology and policy Anglian Water was privatised in 1989. Following privatisation, the company introduced a major reorganisation of its business, involving a rationalisation of existing structures and a diversification into new markets - many of them overseas operations. Between 1993 and 1995 the company reduced