Customer

Telecom Orange of which the CEO (Chief Executive Officer) is Didier Lombard nowadays. The objective of the section in which I worked is to develop the customers’ loyalty. For these two years, I could, at first, discover the labor world and, in second time, the requirements of the business sector and more particularly those of the development of customer loyalty department. I satisfied to get part-time training in France Telecom Orange Company because I could develop numerous essential capacities and

subscribers as you may think. How many lost sales has this cost you? How many messages, such as information requests, customer support requests, etc., have you not received due to filtering? How many messages have you replied to that your customers or potential customers have never received due to filtering? As customer service says a lot about your business practices, how many customers will you lose? The list goes on and on. But the point is this, Spam is costing you dearly. Protecting Your

| | |Weakness |Threats | |Push policy (products, not customers, in centre of attention) |Extensive research costs | |Engineering culture (gizmo-lovers) |Loose of dominance in games segment if PS3 launches too late | |Common

over two million more customers per month coming through our doors in the UK alone. (Our commitment to offering sustainable products and innovative menu options attracts customers of all ages from a wide range of market sectors. Our investment in the new modern look for our restaurants has significantly lifted sales. Furthermore, we’ve invested in technologies that enable our franchisees to offer free Wi-Fi and cashless payments, all of which helps to upgrade the overall customer experience. We are

complaining about illegal downloading they are putting pressure on the government to punish the pirates. So French government created a law to counter the massive illegal downloading, it’s called ADOPI. This law is not very well accepted by the customers. I. Presention of the labels’ market  In the 21st century, client spent far less money on recorded music than they had done before in 1990s, in all formats. Total revenues for CDs, vinyl, cassettes and digitals download in the world dropped

and behavior of the others. They often act in groups and cares about others opinion about them. They want to feel good in their clothes and to look good from the outside. In Denmark the brand has no store yet but can be a bit known and can have customers thanks to the online sale. The brand will be a new one in the main shopping street in Copenhagen and could attract people who will like to differentiate themselves from the other. In fact in that way they will wear first the new brand and it’s a

company and secondly, I will focus on its advantages. Zara is a Spanish company, it’s a subsidiary of the INDITEX group, which has many branks like Massimo dutti, Berska or Pull and bear. Its headquarters is located in “la Corogne” Zara offers its customers a wide range of products, specially clothes for men, women and even children. Recently, Zara has launched in the marketing of interior decoration products, whith Zara home store. The company has more than 2500 stores in 60 countries. A number well

Weaknesses Faiblesses Weaknesses can be reflected in the hair salon's register receipts, but not always. Faiblesses peut être reflétée dans les tickets de salon de coiffure, mais pas toujours. For instance, lack of proper stylist training and poor customer care can hinder the hair salon's income, but still not limit it. Par exemple, le manque de formation styliste et des soins appropriés à la clientèle pauvre peut entraver le revenu du salon de coiffure, mais toujours pas de limite. Identifying the

warehouses that supplied around 2000 retail grocery outlets with a comprehensive range of mainly food goods categorised in market goods (25% of turnover), provisions (15%) and propriety goods (60%). Many of the retailers were small grocery shops (customers for more than forty years) but Wragg also supplied large independent grocery retailers. Critical issues A huge issue concerned the warehouse management. There was no common pattern of management or organisation which means that there was little

divided into sections, which correspond to the behavior of purchases of the consumers. In the store we shall also find a book of the visitors in which the customers can write down their impressions and criticisms. To our opinion, the stores have to be in downtown, to reach as many people as possible. It is necessary to attract the customers who have and who take time, and for that reason, the downtown seems to us the most promising. That is why we wish to implant our store in San Fransico downtown