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which is frequently/regularly used • Non broken process are required for improvement to ensure we will be able to monitor facts which will be the basis of any potential analysis or improvement ❑ Required Improvement is identified as our customer (internal/external) told us about deficient processes • You have ideas that the process is not performing well enough • You need to be able to define a selection of performance characteristics critical in meeting the customer’s expectations

potentialities of each one of the 6 basic plans over 2years and we will propose our CRM plan to develop our customer’ loyalty. I-Communication strategy : 1- Benchmarking and review concurrents The Champagne houses or wholesalers may be divided into 4 categories including 3 are most important. Les Grandes Maisons de Champagne, the Cooperatives, the Maisons de Champagne Importantes, and finally the local champagne houses. The family of Grandes Maisons de Champagne includes large

to add that those new smokers are proud to be a ‘’smoker’’, they think that they looks like heroes they are watching on tv. If smoking adds are band, smoker’s percentage can decrease , and specifically young smokers: young people are the future of a country. • Finally, a smoker addict do not need to read a smoking add to decide if he have to continue or not because he don’t have the ability to stop. So money which has been sent to cigarette adds can be used to find a new way to smoke without killing

exactly not far from her home in Acton. We can be divided the text into 4 parts: The two first paragraphs represent the first part: the death of the victim. At the beginning, the readers understand the situation: a cyclist died under a lorry because she was listening to music and didn’t hear the truck behind her. Then her best friend Jacques Poullard presents the victim and insists about the obsession she had for this MP3 player. He also accuses the iPod to be the cause of her death because Mr Poullard

Motors. Indeed, the launch of the Chevrolet Nova of GM in South America, initial sales were poor due to a mere misnomer (“no va” literally translates as “it won’t go”) which could be easily avoided if GM had researched their market more effectively. A company has no right to make mistakes. Thus, it is very important to be interested in the cultural and linguistic differences of the markets on which it will sell its products or its services. This article speaks about pitfalls to avoid in the entry of

shampoo, soap…) | Produits d’accueil | I have too many amenities in my room. | | | | | | Employee | Noun | Person or people who work for a company | Employé | I’m an employee of the hotel. | | | | | | Voucher | Noun | A ticket that can be used instead of money for a particular purpose. | Bon d’échange | I need your voucher to give you the keys of your room. | | | | | | Due date | Noun | The date in which someone is supposed to happen | Passé due | My facture is due date since

country to naturally protect from invasion but in the same time, to access to the other cultures of the world. This adaptation allowed to Japan has enabled to copy the innovations in the developed countries, then improved the mistakes and finally to be the best. History and geography of Japan have influenced the economic development of this country. Japan is close to the Asian Pacific countries and in recent years, these countries are those which are the most economically emerged and this proximity

I will present some of them before focusing on the pitfalls and problems that entrepreneurs can meet with. The different reasons why people usually want to set up a business are, for example, the fact to be in control, direct the business their way, create their own working environment, be the boss, manage the time better to suit their personal life, have no limit on the amount of income they ear, operate the business the way they want, have more freedom… When people want to open their own

basse cour. .Bullying ( brutal. .To greet ( saluer / accueillir. .Praise ( éloge. .Blue print ( plan de travail. .To be aware ( être informé / avoir conscience de. .The awareness ( la conscience. .The harvest ( moisson / récolte / vendange. .Fool (imbécile / idiot. .Cowshed ( étable. .To expell ( expulser. .Therefore ( par conséquent. .Unthinking ( étourdi. .To be devoted to ( être dévoué à. .Raven ( corbeau. .Astray ( égaré. .Struggle ( lutte / effort. The body le corps