Organizational Behaviour
Livre : Images of organization, Gareth Morgan

What is an organization?
“An organization is a group with an identifiable membership that engages in concerted collective actions to achieve a common purpose.” (Aldrich and Marsden)
An organization is rationally designed to achieve its objectives. For example in hospitals, corporations, universities,… Peope behave differently…
There is organizational chart with different services.

Core characteristics of an organization: * An organization tends to be highly formal: it has rules, regulations and procedures. * Organisations have precise goals and are often housed in buildings specifically constructed to help realize those goals. * They have a tremendous influence over our lives from birth to death. * They are sources of social power and the individual is often powerless in front of them.

The individual doesn’t always fit in a corporation… We have a personality, attitudes and emotions which aren’t always welcome in the organization.

How does an employee react in case of dissatisfaction with the organization? * Exit: leaving the organization * Voice: trying to change the situation by negociation * Loyalty: patiently waiting.” Suffer in silence” * Neglect: reducing efforts, increasing absenteeism and lateness.

Max Weber, German Sociologist * Organisation coordinate the human activities in a stable way over space and time * Central importance of written rules and control of information * Power tends to be concentrated at the top

What is a bureaucracy? * Bureaucracy means the rules of officials. * First described in literature (for example the Trial by Franz Kafka) as an inefficient and wasteful system. * Can also be seen as a model of carefulness precision and effective administration (all tasks are regulated by strict rules) * According to Weber, bureaucratic authority is the only way of coping with the administrative