Cas isom

266 mots 2 pages
Question 4 : How important is technology to FedEx's business processes?

FedEx has had far more new competitors over the past few years such as UPS, DHL or even TNT. Therefore both information and technology have turned to be strategic obligations to enable the logostics services company. FedEx succeeded to be the symbolous of modernism flexibility and adaptability because of the important changes in its logistics and in its business processes.

The brand became none the less renowned for its system of automation, but also for its efficient Customer service and technological lead. By tracking and routing technologies, FedEx has developed and well integrated a great télécommunications and information systems to its logstics processes. The physical transportation and distribution of packages and the information systems – that identify the location of a package at any time - are the two services produced by FedEx.

In fact, the logistics services company was the first company in the express transportation sector to set up computers in small trucks and to give a high level automation in the mailroom. It was also the first to develop tracking capabilities and software. Therefore customers became highly dependant to the performance and efficiency of these innovating systems.

In addition, FedEx also enables shipment visibility and gives status notifications and alerts about critical shipment events. Indeed the company equiped customers with an unsurpassed capability to plan and manage inventory in movment.

FedEx identifies express shipments by associating them to a customer and by matching an account number or company name and address, placing flexibility and control of information in the hands of each

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