Change management
Find an international organization that matches the concept of open collaboration:
We chose to select IBM, as an example of an organization that matches the concept of collaboration. In fact, IBM, in the mid-1990’s, was one of the first companies to evaluate open collaboration at its right value and use it in order to increase productivity and product quality. Describe the outcome(s) of open collaboration for that organization:
Before describing the outcomes of open collaboration for IBM, we have to explain how open collaboration was implemented at IBM and how it worked for the organization.
First, they had some key rules to respect in order to be successful in their process. They had to be leaders in their actions (which they were) because they were one of the first software companies to base themselves on an open source project such as Linux. Thus, they gained in knowledge and credibility towards both customers and professionals.
Also, IBM made the choice to collaborate with its customers, enabling them to build a relationship in which they were true actors, and by doing so, IBM reached the goal to secure the loyalty of its clients.
Thirdly, IBM has learnt to use trust instead of suspicion in its creation and development process. In fact, IBM used to be a very secretive company, in which nobody was allowed to talk about the new projects to people that had not been accredited, the prototypes had to be kept secret until almost the launch… now, IBM uses open collaboration instead of mistrust, meaning that the relationships between employees are less rigid because they do not worry about what they are allowed to discuss or not anymore. In fact, today, IBM’s networks allow them to more transparency, saving time and money to everyone in the company.
Furthermore, the open collaboration IBM chose to use is synonymous with continuous improvement. This basically means that IBM needs to be developing more and more software fitting its