* Introduce yourself :

* Hello, are you Mr ….. ? * My name is ………….. , from Aviva, Insurance adviser. * I’m calling to propose you our new offer about your car insurance. * You give me 5 minutes? * You are already client in Aviva, we thank you!

* Asking questions:

* Are you the only user of your(s) vehicle(s)? * What is (are) this vehicle(s)? * What is the use of your car? (Work, private life, spare-time activities…) * How many miles do you do about the year? * About, your car insurance what is your actual solutions? * In what risks are you protected? * How much you currently pay? * What are you looking for in your car insurance? * Price, * All warranties, * Adapted, * Tranquility * Minimum * … * …

* List advantages of product:

* We can offer you all the warranties for your car: for us it’s very important to protect you, your family and your car! * It’s the latest offer of the market, you won’t find better and newer elsewhere * With us, don’t worries we take care of everything, a simple call, e-mail or interview allows us to process your request. * Theft, accident, simple breakdown, with us, get a car loan equivalent to yours! * Because you are already customer of Aviva, you get a 20% discount for your car insurance. * Our solutions adapt to you : if you are a small wheeler, get a preferential rate.

* Handling objections

* “ I must to speak to my husband/wife” * But if it was only you? Would you agree? * What can we do together to convince your husband/wife?

* « I don’t like to decide quickly » * Do I understand that is something holding you back? * Once the decision is made we feel relieved!

* « Let me think » * Can I help you to think?

* « It’s too expensive for me » * I understand, how much would you be ready to pay for your car insurance? * I can find the offer relative to your