Hotesse de l'air

Pages: 5 (1157 mots) Publié le: 5 octobre 2009
Air cabin crew

» Job description

The Air Cabin crew job is a fabulous profession which makes numerous girls dreaming, and boys as well.
Air cabin crew are responsible for the safety and wellbeing of passengers on a flight.
They carry out a range of pre-flight duties:
• welcoming passengers as they board the aircraft;
• directing passengers to their seats;
• ensuring luggageis safely stowed away;
• demonstrating emergency procedures and equipment.
Air cabin crew attend to passengers' needs throughout the flight, serving refreshments and selling duty-free goods, so customer service is vital. They are expected to be friendly, enthusiastic and courteous at all times.
The work of air cabin crew can be stressful and demanding, but it can also be a varied,interesting and rewarding role.

» Typical work activities

Tasks typically involve:
• attending a pre-flight briefing, during which crew members are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, for example being diabetic or a nervous flier - such information is vital tocabin crew members as it enables them to react more quickly to any potentially dangerous situations);
• carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and sufficient supplies are on board;
• welcoming passengers on board and directing them totheir seats;
• demonstrating safety procedures and ensuring that all hand luggage is securely stored away;
• checking all passenger seat belts are secure prior to take-off;
• making announcements on behalf of the pilot and answering passenger questions during the flight;
• serving meals and refreshments to passengers;
• selling duty-free goods and advising passengers of anyallowance restrictions in force at their destination;
• reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
• giving first aid to passengers where necessary;
• ensuring passengers disembark safely at the end of a flight;
• completing paperwork, including writing a flight report.

» Salary and conditions

• Basicsalaries for air cabin crew are generally low, with new recruits expecting to earn 1200 euros a month.
• Air cabin crew with experience can expect to earn 2000 euros a month. Senior crew members ( after 10-15 years in the role) can earn up 3500 euros a month. A subsidised travel allowance is often available and sometimes a living costs allowance when working away from home. These allowances canoften raise the salary level by about 1000 euros or more.
• Cabin crew can work long shifts involving irregular and unsocial hours. This may often include weekends, nights and public holidays.
• Opportunities for part-time work exist, but this will still include unsocial hours.
• Airline carriers recruit on a temporary and permanent basis. Airlines catering for the package holidaymarket tend to recruit temporary cabin crew on a seasonal basis, only retaining a reduced number of staff for low season skiing and winter sun holidays. During this time, some cabin crew may obtain employment in holiday sales outlets, but many will take temporary work outside the industry until the following season. National carriers and low-cost airlines tend to recruit on a permanent basis, butexpansion and contraction is dependent on external economic factors.
• Some airlines may require staff to live within a certain radius/easy travelling distance of the airport (flexibility is vital as staff may need to be on stand-by for work at short notice). Some air cabin crew may be based in locations abroad.
• Jet lag may be a problem when crossing time zones, and working under air...
Lire le document complet

Veuillez vous inscrire pour avoir accès au document.

Vous pouvez également trouver ces documents utiles

  • Hotesse de l'air
  • Hôtesse de l'air
  • hôtesse de l'air
  • Exposé SES sur les hôtesses de l'air
  • hotesse
  • l'air
  • L'air
  • L'air

Devenez membre d'Etudier

c'est gratuit !