National Polytechnic school
Departement of Industriel Engineering
Du 18/07/2010 au 02/08/2010.
Realised by : Directed by :
Miss. Bouyahiaoui Kamila. Mr. Sali Mustapha.
Mr. Sali Tahar.
From 18/07/2010 to 02/08/2010
1.Présentation of the company Algérie Telecom 2
2. Présentation of the ACTEL Aissat Idir 3
3. A study of queues of ACTEL Aisset Idir 4
3.1 Data collection 4
3.2 Treatment data 5
3.2.1 Law of customers’ arrival 5
3.2.2 Service time of the post box 6
3.2.3 Service time of the post modem configuration 6
3.2.4 Service time positions versatile and supervisor 7
3.2.5 The proportion of customersentering by reason 8
3.3 Modelling the service process 9
3.4 Simulation and results analysis 14
3.5 Proposal of solutions to improve service 20
Liste des figures :
Figure 1 - Algérie Telecom. 2
Figure 2 - ACTEL Aissat Idir. 3
Figure 3 - Ticket. 4
Figure 4 – law of customers’ arrival. 5
Figure 5 - Law's service station cash. 6
Figure 6 - Law's service station modemconfiguration. 7
Figure 7 - Law department supervisor. 7
Figure 8 - Law of versatile post. 7
Figure 9 – customers’ distribution. 8
Figure 10 – flow map. 10
Figure 11 – simulating model. 11
Figure 12 - Distributions. 12
Figure 13 - Labels. 12
Figure 14 - Program visual logic 2. 13
Figure 15 - Program visual logic 1. 13
Figure 16 - Temporal Properties of the service.. 14
Figure 17 - Cumulativedistribution function and probability density of a normal distribution. 15
Figure 18 - Results port of entry. 15
Figure 19 - Results of the waiting cash. 16
Figure 20 - Results of the post box. 16
Figure 21 - Results of the waiting room modem configuration. 16
Figure 22 - Results of the post modem configuration. 16
Figure 23 - Results of the waiting room multi-purpose berths. 17
Figure 25- Results of the waiting room supervisor. 17
Figure 24 - Results of the post versatile (1). 17
Figure 26 - Results of the position supervisor. 17
Figure 27 - Results of the system output. 18
Figure 28 - Results of type 1 customers. 18
Figure 29 - Results of type 2 customers. 18
Figure 30 - Results of customers of type 3. 18
Figure 31 - Results of customers of type 5. 18
Figure 32 - Resultsof customers of type 4. 18
Algeria Telecom is the monopoly of fixed telephony and Internet in Algeria. At time when competition in mobile telephony becomes greater, Algeria Telecom was part of a policy of continuous improvement of its operating system in order to ensure better quality services to its customers.
This internship was done in a period of 30 days where westudied the queues of customers at the ACTEL Aisset Idir. During the early days we looked at the various company departments, then, at the ACTEL, we carried out the collection and data processing, system modeling, simulation and processing results, and then we proposed solutions for improving service performance.
In the first part of the report we will present the company Algeria Telecom and theACTEL Aisset Idir, then in the second, we will present the study through its various stages.
1. Présentation of the company Algérie Telecom
Figure 1 - Algérie Telecom.
Algérie Telecom is a corporation-owned (APS) operating in the market for networking and communications services. Algeria Telecom was created following the law 2000/03 of 5 August 2000 laying down general rules on postal andtelecommunications as well as resolutions of the National Council of interests of the state (NEPC), which officially came into business on 1 January 2003.
Algérie Telecom, as part of strengthening and diversifying its activities, implemented a subsidiary plan of activities related to mobile and satellite resulting in its transformation into a group to which are attached two subsidiaries:
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