Nonverbal and verbal communication

Pages: 23 (5730 mots) Publié le: 20 mars 2011

The first thing is to understand what the communication is.

The basis of communication is the interaction between people. Communicate, it means to speak for and to listen. To speak for it’s: to formulate affirmatives sentences in the purpose to give information and to ask questions to obtain information or to check the information.
To listen it’s: to be quiet when theinterlocutor speaks, to try to understand what the interlocutor says, to observe the body language.

There are two types of communication: the verbal and the nonverbal ones.
Verbal communication is one way for people to communicate face-to-face. It is sounds, words, speaking, and language. Some words may be imitative of natural sounds, but others may come from expressions of emotion, such aslaughting or crying.  Words alone have no meaning.  Only people can put meaning into words. 

Over 3,000 languages and major dialects are spoken in the world today. The huge variety of languages usually creates difficulties between different languages, but even within a single language there can be many problems in understanding. These misunderstanding are emphasised because people uses the nonverbalcommunication too.

In a first part, we will speak about this type of communication and especially about the impact of the nonverbal communication at work.
In a second part, we will see why the nonverbal communication is very important.
In a third part, we will focus on the way to communicate as well as possible.
Finally, we will speak about the different ways to communicate nonverballyaccording to the countries.


I The nonverbal communication

What is exactly the meaning of the nonverbal communication?
Why we need to know about that?
How the nonverbal communication intervene at work?

II The real power of the nonverbal communication

Useful in relationships
Albert Mehrabian
When our body language betray us?
How read the body language?

III Tocommunicate efficiently: to know how to deal between words and the body language

How manage to control our body language?
What is the good behaviour at work?
How to speak well?

IV The nonverbal communication is different according the countries

To avoid the misunderstanding
Different meanings according to the country

I The nonverbal communication

What is exactly the meaning of thenonverbal communication?

It is facial expressions, eye contact, tone of voice, body posture and motions, positioning within groups. It may also include the way we wear our clothes or the silence we keep. There are many different types of nonverbal communication. Together, the following nonverbal signals communicate our interest and investment in others.

- Facial expressions
The human face isextremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures.
When I am in a team, I haven’t difficulties to know what someone is thinking. I can see only by his facial expressions. Forexample, we can guess easily when someone isn’t motivated. He doesn’t smile, he doesn’t look in the eyes and utters sigh.

- Body movements and posture
We perceive people differently according to the way they sit, walk, stand up, or hold their head. The way we move and carry ourself communicates a wealth of information to the world. This type of nonverbal communication includes ourposture, bearing, stance, and subtle movements.
When I meet someone, I can know what type of person he is. Generally, according to the way he stands, he moves, I can know if he is shy or self-confident.

- Gestures
Gestures are woven into the fabric of our daily lives. We wave, point and use our hands when we’re arguing or speaking animatedly.
I found french and italian people speak a lots with...
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