British South Africa Company

for The Independent by World Report International Ltd, who are solely responsible for the content. World Report International Ltd is not connected or associated with any company registered in the United Kingdom bearing the same or similar name. FOR MORE INFORMATION CONTACT: World Report International Ltd, 2 Old Brompton Road, South Kensington, London SW7 3DQ Tel: +44 20 76296213 Sierra Leone was left in ruins by a decade of civil war. As it holds its first elections since the UN peacekeepers left

Marketing Manager, Asia-Pacific President/Group CEO Vice President Host, Business Beyond the Reef VP Broadband Systems Deputy Vice President Asia Pacific Account Manager President VP, Business Development President/CEO Regional Sales Manager ME & Africa Director, Telecommunications Dev Bureau Chief Executive Officer Network Operations Department VP, Carrier Sales VP, Marketing Sales Director Asia Account Manager President Director, Global Buying Chief Executive Officer Senior Vice President - Telecom

la présidence, de ce qu'il a fait pendant et après celle-ci. 2):La Zambie coloniale La Zambie est un pays d'Afrique Australe. Ce pays était autrefois appelé Rhodésie en hommage à Cécil Rhodes qui était le directeur de la « British South Africa Company ». Cette compagnie exploitant les territoires Africains au 19ème siècle s'étendit en 1891 en commençant à exploiter une zone appelée la Zambézie pour ses gisements de cuivre. Ils la renommèrent, en 1895, Rhodésie du Nord et Rhodésie du

| |BAT Reputation – Bad reputation? | |How does British American Tobacco use corporate communication to eliminate the impact of its products’ core characteristic – health | |damage risk – on the company’s reputation?

En 1982 Racal Group acquière une des deux licences britanniques de téléphonie mobile. L’autre étant détenue par British Telecom. Ainsi, le 1er janvier de l’année 1 2 3 4 http://www.theoriginof.com/vodafone.html, consulté le 27 octobre 2011 http://www.vodafone.com/content/index/about/about_us.html, consulté le 27 octobre 2011 Datamonitor. 2011. « Vodafon Group public limited company ». p. 4 http://www.theoriginof.com/vodafone.html, consulté le 27 octobre 2011 UNIFR // SA 2011 2 Introduction

Sam landed a job [1]as overseas sales director for a shipping company which took us in turn to Hong Kong, Australia and South Africa. They were good times, and I came to understand why black sheep are so often sent abroad by their families to start again. It does wonders for the character to cut the emotional ties that bind you to places and people. We produced two sons who grew like saplings in the never-ending sunshine and soon towered over their parents, and I could always find teaching jobs in

United Kingdom of Great Britain and Ireland (1837-1901) and empress of India (Her reign was the longest of any monarch in British history and came to be known as the Victorian era. Queen Victoria was the official head of state not only of the United Kingdom but also of the growing worldwide British Empire, which included Canada, Australia, India, New Zealand, and large parts of Africa. As the personal embodiment of her kingdom, Victoria was eager to ensure that her country was held in high esteem throughout

|supportive of idea that customers are important and their voice has value.   | |Research has shown that customers who have had a service failure resolved quickly and properly are more loyal to a company than | |are customers who have never had a service failure -- significantly more loyal.  Service Recovery practices are a critical | |element in a Customer Loyalty Program.  

What do we mean by “the British isles”, “the Commonwealth”, and “the British Empire”? I – The British Isles The British Isles is the name of a collection of about 4 000 islands including Great Britain and Ireland. The name “the British isles” is usually only seen on maps. Great Britain, known as Britain or GB, is the name for the largest of the islands. It includes England, Scotland and Wales, but it does not include Northern Ireland or the Republic of Ireland. “The British Isles” is a geographical

financial performance Corporate responsibility 35 36 Peace Parks Foundation 38 Corporate governance 42 46 Board of directors Group Management Committee 18 Writing Instrument Maison 19 Montblanc 53 Consolidated financial statements 108 Company financial statements 113 Five year record 115 Statutory information 116 Notice of meeting Cautionary statement regarding forward-looking statements This document contains forward-looking statements as that term is defined in the United States Private