Customer

communication skills. I feel that with my desire to succeed along with my commitment and willingness to learn I can achieve any goals set to me. Education 2005-2006 Loughborough College GNVQ 2 – Business Management Secretarial Studies • Customer services / client satisfaction • Health and Safety and Hygiene modules/training • Marketing • Business management course 2004-2005 Loughborough College National Diploma computer studies • Microsoft package training

performance values. The term branch is used to describe the personality of a particular company’s products. The brand concerns use of design, color, typography, the quality that brand portrays and the actual identity of a product or service as the customer sees it. The brand is not just a name, the brand is a multifunctional concept. There are many well _ known brands throughout the various segments that have built up reputations as providers of good quality produce or services. For example,

INFORMATION SYSTEM Ford Motor company (160 millards de dollars sales) The product : * When they want * The way they want * Affordable price for customers Share information in right time Central market place everyone can come in with this solution Taking ideas and making a new company Single market place Ford GM Chrysler (different competitors Moving together in a very successful way Freedom and make changes along the way To be part of it or be left behind

a huge impact on the French car market, in 2008 new cars sell dropped by 5.1%. This sells dropt increase competition between car manufacturers. The biggest segments are medium and low prices car, and saloon car are the most asked model. Due to customer expectation diesel-driven cars are nearly the only one growth segment. Contrary to the new car market, the second hand car market is still resistant to the recession and is superior to the new car market. In order to reduce production cost car

short description of the customers. |shop 1 |shop 2 |shop 3 |shop 4 | |(Aldi) |(city Delhaize) |(Yves Rocher) |(Lush) | |- Customers with the meanest budget

of service encounter by customer. We can note that there isn’t consensus in literature looking at conceptualization and measure of frontline employee behaviours. So, the objective of this paper is to study frontline employee behaviours from customer point of view. For that, a qualitative study was realised with the Critical Incident Method. This research permits us to (1) check the importance of employee in evaluation of service encounter, (2), determine how the customer perceived the employee behaviour

China is becoming a huge market for Web search tools. Companies need to invest more heavily in digital and social media advertising at risk of missing out on a potentially lucrative (and relatively low‐cost) method of reaching and creating new customers, as digital is a tool of deepening engagement and building long‐term relationships with consumers. In addition, Chinese consumers are increasingly being influenced by digital media. For instance, there is a reported correlation between the growth

beginning : regulars flying tickets : 95% - Product today : o Connections with 45000 Hotels o Cruises o Tours o weekends packaged o seasonal rentals - Most requested product : flying tickets - Customer loyalty : none, just practicing the lowest price - Visitors/month : more than 1 million - Income growth : - CA 2008 : 1.8 Billion Euros ( + 26% from 2007) - Principal competitors : o Nouvelles frontieres

maintaining long-term relationship with customers has been proving to be beneficial for the corporate of any rung, be it profitability or loyalty, irrespective of the sectors they belong to. In today’s highly competitive environment, organizations should protect the long-term interest of the customers and hence should seek the ways through which the customer loyalty toward the organizations will be forged. Marketers opine that these long-term relationships with the customers would enhance their profitability[1-3]

ont croché en cliquant sur le compte puis sur next pour continuer 24-) Congratulations Cliquer sur finish pour terminer Utilisation des menus Les utilisateurs des menus sont: File, Edit, list, view, company, Customers (clients), Vendor (Fournisseurs), Employee (employé), Banking (banque), Report (Rapport), Window, Help File menu A travers ce File menu, on peut créer de nouvelles compagnie, ouvrir une compagnie déjà créée dans le système, faire des Back-up