Institut Supérieur de Commerce et d’Administration des Entreprises Prepared by : AGUENDICH Iman

Communication & Leadership

Plan
Introduction

I- Establish the Working Climate

1. Dehumanized Climate

2. Overhumanized Climate

3. Situational Climate

II- Ways to improve communication

1. Encourage Feedback

2. Listen Effectively

3. Reduce Communication Misunderstanding

4. Communication with Key Personnel

5. Promote Group Consensus

Conclusion

References

Introduction

Communication is essential to effective leadership. It’s often something we take for granted and not given the attention it deserves. Consider this quote from Saul Alinsky’s book “Rules for Radicals”:

“One can lack any of the qualities of an organizer – with one exception – and still be effective and successful. That exception is the art of communication. It does not matter what you know about anything if you cannot communicate to your people. In that event you are not even a failure. You’re just not there. Communication with others takes place when they understand what you’re trying to get across to them. If they don’t understand, then you are not communicating regardless of your words, pictures or anything else. People only understand things in terms of their experience, which means that you must get within their experience.”

Communication underpins effective leadership. Leaders need to be conscious of how and what they communicate to other in word and deeds.

A leader who has poor leadership communication will find leading far more challenging than a great communicator. Respect and confidence on the part of staff, the executive team and board will be much harder to earn. A poor performance during a media interview can permanently damage a leader's credibility. And investors may lose