National Polytechnic school Departement of Industriel Engineering 5th year

Training Report

Du 18/07/2010 au 02/08/2010.

Realised by : Directed by : Miss. Bouyahiaoui Kamila. Mr. Sali Mustapha. Mr. Sali Tahar.

From 18/07/2010 to 02/08/2010

Sommary

Introduction 1
1. Présentation of the company Algérie Telecom 2
2. Présentation of the ACTEL Aissat Idir 3
3. A study of queues of ACTEL Aisset Idir 4
3.1 Data collection 4
3.2 Treatment data 5
3.2.1 Law of customers’ arrival 5
3.2.2 Service time of the post box 6
3.2.3 Service time of the post modem configuration 6
3.2.4 Service time positions versatile and supervisor 7
3.2.5 The proportion of customers entering by reason 8
3.3 Modelling the service process 9
3.4 Simulation and results analysis 14
3.5 Proposal of solutions to improve service 20
Conclusion 23

Liste des figures :

Figure 1 - Algérie Telecom. 2
Figure 2 - ACTEL Aissat Idir. 3
Figure 3 - Ticket. 4
Figure 4 – law of customers’ arrival. 5
Figure 5 - Law's service station cash. 6
Figure 6 - Law's service station modem configuration. 7
Figure 7 - Law department supervisor. 7
Figure 8 - Law of versatile post. 7
Figure 9 – customers’ distribution. 8
Figure 10 – flow map. 10
Figure 11 – simulating model. 11
Figure 12 - Distributions. 12
Figure 13 - Labels. 12
Figure 14 - Program visual logic 2. 13
Figure 15 - Program visual logic 1. 13
Figure 16 - Temporal Properties of the service.. 14
Figure 17 - Cumulative distribution function and probability density of a normal distribution. 15
Figure 18 - Results port of entry. 15
Figure 19 - Results of the waiting cash. 16
Figure 20 - Results of the post box. 16
Figure 21 - Results of the waiting room modem configuration. 16
Figure 22 - Results of the post modem configuration. 16
Figure 23 - Results of the waiting room multi-purpose berths. 17
Figure 25