Customer

S.M.S LTD Consider it delivered ! Our Dedicated Account Management Delivering Your Commitment To Your Customer At S.M.S LTD we really are committed to our Customers. Teamwork is key both internally within our own business and externally by working in true partnership with our Customers. Our vast range of flexible and competitive services are delivered through a reliable network built upon high levels of security and integrity. And with past acquisition of experience in logistics, we have

force controls to developing the necessary management expertise for changing circumstances in the market place. Specializing in fabricating custom products and the know-how for problem solving solutions, focusing on the practical needs of companies developing their manufacturing capabilities. Believing the integrity of the sale enhances both profits and customer retention. ____________________________________________________________ ____________ AREAS OF EXPERTISE Strategic planning / sales

Joumana Belkebir Samia Tronnebati Souad Belkahia Adnane Addioui Safaa Sekkat L’orientation client au marketing relationnel : Customer Relationship Management exÅxÜv|xÅxÇà TätÇà ÑÜÉÑÉá \ÇàÜÉwâvà|ÉÇ‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹A‹AAA‹‹L Première partie : L’orientation client ou le Marketing relationnel I. TA UA VA L’orientation client ………………………………………..…………….………..…12 W°y|Ç|à|ÉÇ xà {|áàÉÜ|Öâx‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹DE Wâ ÅtÜ~xà|Çz àÜtÇátvà|ÉÇÇxÄ tâ ÅtÜ~xà|Çz ÜxÄtà|ÉÇÇxÄ‹‹‹‹‹AA‹A‹DK _ËtÇtÄçáx

many people do we need ? To begin we think that we do not need any staff. We can both divide up the tasks. In two or three years maybe we shall need more staff to welcome better the customers. In fact,when our agency will more be known we shall need : - Staff in the agency to welcome and advise the customers. We think that we would have to hire 2 or 3 people in the futur - Staff in France to mark off places and negociate face to face with our partners or futur partners in order to

SQL de CREATE TABLEest : CREATE TABLE "nom de table" ("colonne 1" "type de données pour la colonne 1", "colonne 2" "type de données pour la colonne 2", ... ) Pour créer la table de clients spécifiée ci-dessus, il faut saisir : CREATE TABLE customer (First_Name char(50), Last_Name char(50), Address char(50), City char(50), Country char(25), Birth_Date date) Il est aussi possible d’attribuer une valeur par défaut à chaque colonne. La valeur par défaut est utile lorsqu’aucune valeur de

objectifs et établir une base de sorte que la société tout entière sait ce qui va se passer et ce qui est attendu d'eux. Essentially, it provides a "recipe" or of how to achieve a stated vision, for the chosen target market, and how a company serves customers consistently, effectively and profitably every single time. Essentiellement, il fournit une «recette» ou de la façon de parvenir à une vision déterminée, pour le marché cible choisie, et comment une société sert des clients de manière cohérente,

(E-S-QUAL) for measuring the service quality delivered by Web sites on which customers shop online. Two stages of empirical data collection revealed that two different scales were necessary for capturing electronic service quality. The basic E-S-QUAL scale developed in the research is a 22-item scale of four dimensions: efficiency, fulfillment, system availability, and privacy. The second scale, E-RecS-QUAL, is salient only to customers who had nonroutine encounters with the sites and contains 11 items in

relocated to Mexico The delocalisation of production in Mexico will affect the logistics organisation of the business. The distribution channels have to be modified: the products will be distributed from the point of production in Mexico, to final customers in the USA, Europe, India or China. To select the most suitable channel, several elements have to be taken into account: 1.1. General elements suitable for every market or product: • The products have to be sold in market places appropriated

have been late to the game. If they want to avoid the fate of becoming mere pipes for the ever more popular app stores, they must devise and implement strategies that take advantage of the very real assets they possess. Because of their limited customer bases relative to the massive numbers being put up by Apple and other operating system vendors, operators playing alone lack the inherent ability to attract large numbers of application developers to their own stores, and they lack experience in

Francis maked wait 3 customers to go to the supermarket to buy a sandwich for him and for his daughter. It was raining outside so there is a power outage. Mr.Francis went inside the store when he saw her daughter was lyinng on the floor. She was dead! Mr.Francis called the police and the detective Mr.Bellic ask to Mr.Francis : “Mr.Francis what were you doing before that happened ? -I was in the supermarket. -Why? -To buy a sandwich for my daughter and for me -Do you know a customer of the three customers