OPERATIONS MANAGEMENT !

I – Introduction to Operations Management

a) What is Operations Management ?

According to its definition, Operations Management is all the ongoing activities of designing, reviewing and using the operating system, to achieve service outputs as determined by the organization for customers. It can be also what help the transformation from inputs to outputs.

b) The place of Operations Management

The importance of Operations Management in a company is widely demonstrated, given that it is one of three main functions. Indeed, with Marketing and Finance, Operations Management is vital to a company , and no matter the commpany is small or big. Studying Operations Management aims at understanding the best method to produce or to deliver service. Moreover, a large part of reveue is dedicated in Operations Management. That’s why we said that Operations Management in a costly part of an organization. Indeed, each company knows that investing in Operation Management will be profitable afterward.

c) What do Operations Managers exactly do ?

All Operations Managers have to apply what we call the management process. The management process consists of planning, organizing, staffing, leading and controlling to lead to the achievement of objectives. Operations Managers have very widened skills, that’s why their tasks are very varied. Before applying the task, they’re always wondering why. For instance, when they’re acting on designing good and services, it’s because they were wondering which good should the company offer, or how the company should design this product.

II – The Evolution of Operations Management

• The research for profit and performance

a) From the 18th to the 20th

The first outline of Operations Management appeared at the end of the 18th century. Indeed, all the 18th was marked by the omnipresence of farming. We can say that three men open the way to Operations Management. First, while