| 2009 | | Opération Management
Jérémy
|

[Operation Management Assignment 1] | |

Question 1: Identify some of the micro operations to be found at the Hogsmeadow Garden Centre and describe the main input resources, transformation process and outputs for each of them.
F
or the Hogsmeadow Garden we define micro operations like a department of the store. If we define Hogsmeadow Garden like a macro operation, we could find each department like a micro operation. Sales, inventory, delivery, restaurant, customer service and advertising (for design studio). All that departments are micro operations of the store. For this reason we can conclude, in this store there is six different micro operations. Also that, we are looking for inputs, outputs and transformation process from the assignment text. For us we define inputs like every raw materials, informations, services, etc ... who entering in process of transformation by the company. After that the company transform all of inputs into outputs for create added value for customers. Outputs are all customers can have, but or see after the company transformation’s. More the company work on that transformation, more expensive will be the price of outputs. We call that: The added value. We define inputs, outputs and transformation process in analyse our notes from the lecture of Operation Management. Sector | Inputs | Transformation process | Outputs | Restaurant | * Building (Seating area, cuisine , Family area) * Car Park * Equipment : Table , Tray , self line , kitchen, Chair, Cutlery * Food (pastry, cake, etc…) ,Hot food, drinks, lunch box * Energy: water and electricity * Staff (seven in the kitchen, one in front of the cash desk, one serving drink, one counter staff ,one serving hot food, one for the cleaning and one manager ) * Customers ( all kind of age ) * | * Taking order from the counter staff * Food preparation and cooking * Drink provision * Washing and cleaning table