MISSION OBJECTIVES CODE OBJECTIVES PROCESS SUB-PROCESS ACTIVITIES CODE ACTIVITIES TASKS FREQUENCY SUPPORTING PROCEDURES REPORT CODE REPORT (OUTPUT) RESPONSIBLE PERSON KPI DEADLINE
FOLLOW-UP ON DEALERS ACTIVITIES DEAL-OBJ-001 PREVENT THE GRANTING OF CREDIT TO UNAUTHORIZED DEALERS DEALERS SALES DEALERS CREDIT GRANTING 1 DEAL-ACT-001 Ensure that credit is granted to authorized dealers only 1- Ensure that all the dealer files are complete with the appropriate documents before submission to the credit committee. 2- Ensure that all the dealer files are submitted to the credit committee approval process. Continuously (as needed) * Dealers' credit policy N/A Dealers follow up file Dealers and franchises accountant TBD
FOLLOW-UP ON DEALERS ACTIVITIES DEAL-OBJ-002 PREVENT THE NON COLLECTION OF DEALERS PURCHASES DEALERS SALES DEALERS SALES COLLECTION 2 DEAL-ACT-002 Follow-up on dealer orders and payments 1- Ensure that dealers' deposits are properly collected. 2- Ensure that dealers' credit limits are respected. 3- Ensure that dealers' orders are fulfilled timely. 4- Ensure that dealers' payments are collected timely (develop a dealers' payments tracking file). 5- Ensure that dealers with late payment or non payment are suspended. Weekly * Dealers' credit policy DEAL-REP-001 Dealers sales tracking report Dealers and franchises accountant TBD
FOLLOW-UP ON DEALERS ACTIVITIES DEAL-OBJ-003 PREVENT ERRONEOUS OR FRAUDULENT COMMISSIONS PAYMENT TO DEALERS DEALERS SALES DEALERS COMMISSIONS