Operation Management Case Study


Dauphine
Recherches
en
Management
 
 Catherine
Kuszla,
Dauphine
Recherches
en
Management IMRI, Université Paris Dauphine, 75775 PARIS CEDEX 16 / Tel : 33.(0)1.44.05.42.92 - Fax : 33(0)1.44.05.48.49 site internet : http://www.imri.dauphine.fr 


 
 
 
 
 
 
 
 
 Les
indicateurs
de
la
R&D
et
l’innovation
 
 Synthèse
bibliographique
 16
juillet
2010
 
 
 
 
 
 
 Emilie‐Pauline
Gallié,
IMRI
 Anne‐Laure
Farjaudon,
Dauphine
Recherches
en
Management
 Catherine
Kuszla,
Dauphine
Recherches
en
Management


The Customer Relationship Management Process: Its Measurement and Impact on Performance Author(s): Werner Reinartz, Manfred Krafft, Wayne D. Hoyer Source: Journal of Marketing Research, Vol. 41, No. 3 (Aug., 2004), pp. 293-305 Published by: American Marketing Association Stable URL: http://www.jstor.org/stable/30162340 . Accessed: 17/03/2011 19:36 Your use of the JSTOR archive indicates your acceptance of JSTOR's Terms and Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms

différents niveaux et le rôle des acteurs varie selon que le mode est plus ou moins centralisé. Si la littérature relative aux processus stratégiques est abondante, ces travaux n‟ont pas été appliqués aux stratégies de RSE. En outre, les recherches en management international mobilisent peu les approches processuelles (Pestre, 2008). Il apparaît ainsi particulièrement pertinent de suivre une logique processuelle dans l‟étude du phénomène de construction des stratégies de responsabilité sociale dans l‟entreprise

is part of the research activities of the Laboratory of Automatic of Sétif (L.A.S). It treats specification and verification of production systems in general and mobile enterprises in particular. The major contribution of this thesis appears in the study of the integration of mobility in the enterprises. Indeed, an architecture for mobile enterprises is proposed and comprises a Web-Services layer and a multi-agents layer combining static agents and mobile agents. This contribution is organized in two

reminder The internationalization process: the steps to export I. The strategic steps 1) 2) 3) 4) Diagnostic Methodology for the study Marketing Plan Deployment Supporting organisms Specificities Prospection Risks and Solutions II. The techniques of International Trade 1) 2) 3) 4) III. IV. The impact of Internationalization on corporate offer, operations and organizations Conclusion: business as usual, but Multi-nationalization Mondialisation Globalization C. The next steps to

South African Organic Market Study May 2006 EPOPA (Export Promotion of Organic Products from Africa) is a development programme initiated by the Swedish International Development Cooperation Agency, SIDA, in 1997. EPOPA offers African smallholder farmers opportunities for improved livelihoods through the development of organic products for export. The programme has been evaluated twice and has been proven to be a valid instrument for African exporters desiring to improve their businesses and

XVIIe Congrès de l’AGRH – Le travail au cœur de la GRH IAE de Lille et Reims Management School, 16 et 17 novembre 2006, Reims IMPLICATION ORGANISATIONNELLE ET RESTRUCTURATION - L’EFFET MODÉRATEUR DE L’EFFICACITÉ PERÇUE : QUELQUES RÉFLEXIONS À PARTIR D’UN CAS DANS LE DOMAINE DES ASSURANCES Jean-Yves DUYCK Professeur de Sciences de Gestion Institut de Gestion 39 rue François de Vaux de Foletier 17000 LA ROCHELLE 05 46 50 76 00 jyduyck@univ-lr.fr Karima LAHMOUZ ATER à l’IAE de Poitiers 20, rue Guillaume

family Owned by the state or company in most cases 3 Output is small and almost to feed the family Output is large and for sale often in foreign markets 4 Farmer use simple tools e.g holes cutlasses and axes Machines are used in most farming operations e.g tractors 5 Labour is provided mainly by the farmer and his family Labour is employed and wages paid 6 Mixed cropping is practised. A farmer may have crops such as cassava plantations, and maize Monoculture is practised only one crop is

notamment en anticipant sur les évolutions de marché. Le trader retourne ses opérations conclues avec les commerciaux auprès de traders d'autres entités du groupe ou d'autres banques d'investissement, ou auprès : • des animateurs de marché (market-makers), assimilables à des grossistes. Les opérations négociées par les market-makers ont des termes standard. Les commerciaux (sales) concluent avec leurs clients des opérations dont les termes leur sont spécifiques. Concentrés sur la relation clientèle

Statistical Process Control Case Study 3 The Quality Improvement Team at a manufacturer of wood components visited a customer and examined items in the scrap and rework bins. After looking at each item and talking with the customer, the team agreed on categories of nonconformities and developed precise definitions for each category. They created a table: Reason Frequency Relative cost of rework Size out o specs 194 4.92 Loose knots 18 2.34 Raised grains 4 1.76 Dents 3 1.75 Stain